A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific industry. Service technicians may work on vehicles, heavy machinery and home appliances or in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.
A Service Technician 應該能夠履行各種職責和責任。以下是 Service Technician 應該能夠執行的一些職責和責任：
- Installing new hardware and complex products while ensuring that they work correctly and safely
- Educating the hardware users about the correct use and upkeep of their products
- Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
- Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
- Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
- Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience
有競爭力的Service Technician將擁有一定的技能和資格，包括：
- Knowledge of how to maintain, repair, diagnose and correctly install or replace equipment and machinery
- Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams
- Excellent communication skills that allow them to explain technical problems to laypeople
- Precise written communication abilities for filing repair, installation and maintenance reports
- Physical stamina in the handling of complex tools and heavy equipment and moving through confined spaces
