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Night Auditor

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Night Auditors typically work for hotels, inns and other establishments to provide beneficial customer service to hotel guests while managing guest records and other important documents. They work closely with other hotel staff to coordinate room service requests or cleaning service needs from guests. Their job is to perform a combination of tasks to uphold customer service and certain administrative tasks for their employer. They may also be responsible for determining inventory needs and writing checks to go out to suppliers.
Night Auditor 做什麼?
A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
職責
A Night Auditor 應該能夠履行各種職責和責任。以下是 Night Auditor 應該能夠執行的一些職責和責任:
  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
所需技能
有競爭力的Night Auditor將擁有一定的技能和資格,包括:
  • Strong customer service skills
  • Knowledge of safety and security procedures
  • Advanced math and bookkeeping skills
  • Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
  • Attention to detail and organizational skills
  • Excellent verbal and written communication skills
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