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其他 > Host
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Host

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Hosts work at sit-down restaurants ranging from casual family diners to fine dining establishments to make customers feel welcomed and provide attentive service from the moment a customer enters the dining room. They are also in charge of fairly assigning tables to waitstaff so that servers can split the workload fairly and get a fair opportunity to earn tips during their shift. Hosts lead guests to their tables, manage reservations and communicate with front of house staff about when they have a new party in their section. Hosts support bussers in clearing tables, wiping down menus and organizing silverware.
Host 做什麼?
A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.
職責
A Host 應該能夠履行各種職責和責任。以下是 Host 應該能夠執行的一些職責和責任:
  • Greeting customers as they walk into the restaurant
  • Helping guests with reservations and guiding them to their table
  • Giving guests accurate wait time estimates and seating them in the waiting area
  • Providing customers with menus and answering any initial questions they may have
  • Optimizing seating at different tables to ensure even workload for wait staff
  • Answering phones and scheduling reservations with large parties
所需技能
有競爭力的Host將擁有一定的技能和資格,包括:
  • High school diploma or GED
  • Prior customer service experience in the hospitality industry
  • Positive attitude and interpersonal skills
  • Good communication skills and phone etiquette
  • Flexibility when working alternating shifts
  • Ability to stand for long periods of time
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