A Head Cashier, or Senior Cashier, oversees the cashier staff and overall functions of a retail store. Their main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers.
A Head Cashier 應該能夠履行各種職責和責任。以下是 Head Cashier 應該能夠執行的一些職責和責任：
- Create and maintain a positive work environment for all cashiers
- Communicate with customers and address any problems they may have
- Serve as the primary point of contact for customer service associates
- Operate registers and perform general checkout functions
- Generate reliable and accurate till reports from every register
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
有競爭力的Head Cashier將擁有一定的技能和資格，包括：
- The head cashier needs motivational skills to manage the entire team of cashiers and any other customer service staff, like baggers, in a grocery store.
- One of the most basic yet essential skills of a head cashier is operating cash registers to quickly get through customer transactions.
- Because a head cashier spends so much time interacting with customers, their customer service skills must be second to none. The head cashier’s customer service skills should be what the other cashiers look to as an example.
- To facilitate the best shopping experience for customers, head cashiers must be able to organize effectively. This includes being able to analyze likely busy times and scheduling the necessary cashiers for those times.
