A Floor Manager, or Floor Walker, serves as a supervisor for the activities that take place in the primary or sole area where customers are. In a typical Floor Manager job description, duties may include assisting customers with their needs, handling customer complaints and providing coaching and training to other employees who work on the floor.
A Floor Manager 應該能夠履行各種職責和責任。以下是 Floor Manager 應該能夠執行的一些職責和責任：
- Greeting and assisting customers
- Walking the floor and addressing any issues related to appearance and cleanliness
- Hiring and training new floor employees
- Handling customer complaints
- Coaching and disciplining employees, as needed
- Creating schedules and processing time-off requests
有競爭力的Floor Manager將擁有一定的技能和資格，包括：
- Strong interpersonal skills to set the stage for positive interactions with employees and customers
- Problem-solving skills to resolve staffing issues and handle customer complaints
- Multitasking skills to perform a variety of duties during working hours
- Oral communication skills to facilitate the sharing of information with coworkers and customers
- Observation skills to spot issues on the floor and see that they get resolved promptly
- Computer skills to operate HR, email, word processing, spreadsheet, POS, reservation booking and other software programs and apps
