Desktop Support Specialist

偏僻的

⚡ 支援

Desktop Support Specialists work in the information technology department of a company assisting customers in resolving their software or hardware issues. They typically install new programs to increase the efficiency and satisfaction of customers. Many Desktop Support Specialists answer phone calls or use online chat systems to determine a customer’s technical issue, then they provide guidance for how to resolve the problem.

Desktop Support Specialist 做什麼？

A Desktop Support Specialist, or Desktop Support Engineer, provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.

職責

A Desktop Support Specialist 應該能夠履行各種職責和責任。以下是 Desktop Support Specialist 應該能夠執行的一些職責和責任：

Provide direct service for IT networks as well as customer service to users inside and outside the company
Maintain a work log of job tickets and maintenance tasks
Forward daily inspections to prevent or solve system malfunctions
Stay updated on new developments in, and analyze reviews of, computing technologies
Supervise the logging of network conditions and requirements

所需技能

有競爭力的Desktop Support Specialist將擁有一定的技能和資格，包括：

Knowledge of computer software, operating systems, hardware and networking
Experience with software as a service (SaaS) and other software hosting protocols
Excellent verbal and written communication skills
Good problem-solving and critical-thinking skills
Experienced in providing professional and courteous customer service

類似優惠

如果您正在招募與Desktop Support Specialist相關的職位，請參閱我們類似職位的職位說明：

Customer Service Manager