A Collection Agent, or Account Collector, seeks overdue payments from customers. They make phone calls, establish payment plans and update customer records.
A Collection Agent 應該能夠履行各種職責和責任。以下是 Collection Agent 應該能夠執行的一些職責和責任：
- Using computer software and databases to locate customers who have moved
Discussing debts with customers and creating a payment plan that allows them to pay what they owe
Collecting payments via credit card or direct debit via phone
Negotiating settlements to accept a percentage of the debt
Logging every contact attempt and the outcome of the contact
Removing settled debts and deceased individuals from records
Updating credit files when debts are satisfied
Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled
有競爭力的Collection Agent將擁有一定的技能和資格，包括：
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Proficiency in the use of database and debt collection software to update records and interpret payment information
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Research skills to locate customers and track down errors that may have led to inaccurate reporting of debts
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Conflict resolution and negotiation skills to overcome obstacles to collecting payment
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Multitasking skills to move from one case to another
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Written communication skills to keep detailed, simple-to-understand notes about contacts
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Oral communication skills to interact professionally with customers and coworkers
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Customer service skills to handle objections and deal with distressed individuals
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Extensive knowledge of laws related to collections and codes of ethics for Collection Agents
