A Caseworker, or Welfare Worker, is responsible for helping adults, children and families find and obtain government resources like healthcare services, financial aid or counseling. Their duties include meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to their clients and communicating with their clients regularly.
A Caseworker 應該能夠履行各種職責和責任。以下是 Caseworker 應該能夠執行的一些職責和責任：
- Filing and maintaining case history reports
- Interviewing clients to assess their situational needs
- Determining which services and assistance are necessary
- Serving as a liaison between the client and social, financial, health and legal services
- Planning regular follow-ups to assess progress and additional needs
- Developing a plan of action to improve the client’s well-being
- Reviewing and modifying plans as circumstances change for the individual
有競爭力的Caseworker將擁有一定的技能和資格，包括：
- Active listening, to better understand the needs of their client so they can create a plan of action
- Social context to understand the challenges and opportunities clients face
- Written and verbal communication to interface with government organizations, courts/probate officers and essentials services
- Critical thinking and decision making to plan the best course of action for their clients
- Problem solving to improve the well-being of their clients through advocacy
