A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.
Night Auditor 应该能够履行各种职责和责任。以下是 Night Auditor 应该能够执行的一些职责和责任：
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
有竞争力的 Night Auditor 将具备某些技能和资格，包括：
- Strong customer service skills
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
- Attention to detail and organizational skills
- Excellent verbal and written communication skills
