A Waiter, or Restaurant Server, is responsible for ensuring diners have a positive experience at food establishments by exhibiting excellent customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables.
Một Waiter phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Waiter phải có khả năng thực hiện:
- Taking orders from customers
- Answering questions about menu items, food sensitivities and food substitutions
- Giving customers suggestions for food and drinks and telling them about any special menu items
- Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
- Communicating with customers to ensure satisfaction and resolve any complaints
- Cleaning tables after customers have finished their meals
Một Waiter cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- Effective communication and active listening skills for conversing with guests
- Knowledge of federal, state and local laws dealing with the consumption of alcohol
- Impeccable customer service skills and social perceptiveness
- Ability to evaluate customer satisfaction and responsiveness
- Accountability in processing customer payments
- Strong time management and organizational skills
