A Teller, or Bank Teller, is responsible for interacting with customers who want to withdraw or deposit money into their bank accounts. Their duties include following bank policies to ensure ethical business practices, greeting customers and helping them with their needs and speaking with customers about new products and other offerings at their bank location.
Một Teller phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Teller phải có khả năng thực hiện:
- Receive checks, money, debit and credit payments from clients.
- Solve any issues that pertain to the transactions.
- Answer all accounts- and banking-related inquiries.
- Follow company procedures to count and manage all the funds they receive from customers.
- Build and maintain customer relations by providing high-quality services.
- Use the provided electronics to document all transactions they conduct during their shift.
Một Teller cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- Strong written and spoken communication skills
- Computer knowledge
- Basic math skills
- Good customer relations skills
- Knowledge of how to balance ledgers and manage the cash drawer
- Understanding of financial terms, practices and laws
