A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Một Scheduler phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Scheduler phải có khả năng thực hiện:
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
Một Scheduler cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- High school diploma or GED
- Excellent communication and organization skills
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
