A Sales Clerk , or Sales Associate, is responsible for supporting the daily operations of a retail store by maintaining positive relationships with customers and organizing display shelves. Their duties include greeting customers and helping them find specific products within the store, taking inventory of products and restocking shelves as needed and managing the POS system to administer refunds or process payments for customers.
Một Sales Clerk phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Sales Clerk phải có khả năng thực hiện:
- Greeting customers as they enter the store
- Working at the point-of-sale counter to process transactions
- Assisting customers in locating products by going through the inventory
- Calling other store locations to find items that are not available in the store based on customer requests
- Suggesting new items to customers based on their selections
- Entering sales data and customer data into the company database
Một Sales Clerk cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- Customer service: This skill involves interacting with customers and assisting them in their purchasing process.
- Computer skills: These skills involve using computer technologies for keeping records, checking inventory and processing financial transactions. A Sales Clerk uses digital technologies and computer programs to provide customer service and process sales.
- Time management: This skill involves managing several job duties while providing timely service to customers. A Sales Clerk may need to handle multiple customers during periods with a high level of in-store traffic.
- Communication skills: Good verbal communication skills are essential for this job. A Sales Clerk uses verbal communication to assist customers and build friendly relationships.
