A Porter, or Day Porter, is responsible for assisting guests in making sure they have a pleasant stay at various hospitality establishments. Their duties include answering guest questions about their facility, helping guests with their maneuver their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.
Một Porter phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Porter phải có khả năng thực hiện:
- Assist guests and passengers, offering answers to questions and running their errands when working at hotels and motels or cruise ships.
- Carry luggage of the departing guests or travelers to the hotel’s lobby or cruise ship’s departure area.
- Ensure that travelers or guests staying at the cruise ship or hotel leave safely during an evacuation.
- Assist front desk staff with answering calls and making any necessary transfers to the appropriate people.
- Assist the customer service crew to set up any upcoming events and update any signs.
- Park guests’ vehicles in some instances and retrieve them when the need arises.
Một Porter cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- The ability to lift at least 40 pounds or more
- Interpersonal skills
- Mechanical skills and knowledge to work and fix various industrial equipment
- Knowledge of how to use guest booking software platforms
- Familiarization with the essential security regulations
