An Operations Manager, or Operations Supervisor, oversees a company’s organizational processes and operations to ensure productivity and quality. Their main duties include overseeing the recruiting and hiring process, improving productivity and efficiency and managing quality standards.
Một Operations Manager phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Operations Manager phải có khả năng thực hiện:
- Long-term planning to support the company’s goals
- Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
- Assessing and analyzing departmental budgets to find ways to optimize profitability
- Inspiring and motivating employees through positive encouragement and incentive initiatives
- Communicating with stakeholders about shifting company priorities and projects
- Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
Một Operations Manager cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- “Big picture” thinking to address top-level concerns
- Interpersonal skills to communicate with executives and staff employees
- Understanding of financial and budgeting processes and principles
- Strong personal and professional judgment
- Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities
- Organizational skills and the flexibility to jump from priority to priority
