A Hotel Manager, or Hotel General Manager, is responsible for overseeing the successful operations of a lodging facility to ensure guest satisfaction and enhance the facility’s reputation among travelers. Their duties include hiring and training employees, managing budgets for items like cleaning supplies, appliances and furniture and engaging with guests to resolve issues with their rooms.
Một Hotel Manager phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Hotel Manager phải có khả năng thực hiện:
- Greet and register guests
- Inspect the grounds, public areas and guest rooms for appearance and cleanliness
- Ensure company standards for housekeeping, decor and guest services are met
- Answer guest questions about hotel services and policies
- Keep track of the hotel’s financials
- Interview, hire, train and terminate staff
Một Hotel Manager cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- Ability to lead a large group
- Attention to detail
- Ability to work in a fast-paced, high-stress environment
- Excellent written and verbal communication
- Knowledge of all hotel operating procedures
- Critical-thinking and problem-solving skills
