A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.
Một Host phải có khả năng hoàn thành nhiều nhiệm vụ và trách nhiệm khác nhau. Sau đây là một số nhiệm vụ và trách nhiệm mà một Host phải có khả năng thực hiện:
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
Một Host cạnh tranh sẽ có một số kỹ năng và trình độ nhất định, bao gồm:
- High school diploma or GED
- Prior customer service experience in the hospitality industry
- Positive attitude and interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to stand for long periods of time
