مارکیٹنگ > Guest Relations
Guest Relations
ریموٹ
A Guest Relations Agent helps a hotel, resort or casino deliver exceptional service to guests. By performing Guest Relations job duties, they can boost guest satisfaction rates, encouraging repeat business that drives the success of a hospitality business. They also resolve issues, freeing coworkers to focus on other job duties to improve the overall efficiency of an establishment. When they recommend fee-based additional services such as spa treatments, room service and activities, they also increase revenue to benefit a hotel’s bottom line.
A Guest Relations Agent, or Guest Service Agent, performs tasks to help ensure that guests enjoy their stays at hotels, resorts and casinos. Their duties include assisting with travel arrangements, promoting amenities to guests and handling complaints.
A Guest Relations کو مختلف فرائض اور ذمہ داریاں نبھانے کے قابل ہونا چاہیے۔ ذیل میں کچھ فرائض اور ذمہ داریاں ہیں جو ایک Guest Relations کو انجام دینے کے قابل ہونا چاہئے:
- Compiling welcome folders that include maps, room service menus and information about amenities
- Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
- Reviewing arrival lists to identify VIP guests
- Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
- Providing information about services, amenities and local attractions
- Recording all customer interactions in a logbook or customer relationship management software program
ایک مسابقتی Guest Relations کے پاس کچھ مہارتیں اور قابلیتیں ہوں گی، بشمول:
- Active listening skills to understand guests’ needs and desires
- Problem-solving skills to offer solutions when guests lodge complaints
- Strong oral communication skills to interact with guests and coworkers
- Attentiveness to detail to properly log guest interactions and create welcome packets
- Robust knowledge of the local area to make dining and activities recommendations
- Computer skills to utilize reservation systems, email and customer relationship management software
اگر آپ ایک Guest Relations سے متعلق عہدوں کے لیے بھرتی کر رہے ہیں، تو اسی طرح کے کرداروں کے لیے ہماری ملازمت کی تفصیل دیکھیں:
ہمارے پاس بہت کچھ ہے! Paidwork جابز پر تمام مختلف زمروں کو دریافت کریں۔
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اس نوکری کے لیے ایک Paidwork ٹاسک دستیاب ہے۔ بھرتی کو چھوڑیں اور آج ہی کمانا شروع کریں!
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