حمایت > Call Center Representative
Call Center Representative
ریموٹ
Call Center Representative work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale. Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.
A Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
A Call Center Representative کو مختلف فرائض اور ذمہ داریاں نبھانے کے قابل ہونا چاہیے۔ ذیل میں کچھ فرائض اور ذمہ داریاں ہیں جو ایک Call Center Representative کو انجام دینے کے قابل ہونا چاہئے:
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
ایک مسابقتی Call Center Representative کے پاس کچھ مہارتیں اور قابلیتیں ہوں گی، بشمول:
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
اگر آپ ایک Call Center Representative سے متعلق عہدوں کے لیے بھرتی کر رہے ہیں، تو اسی طرح کے کرداروں کے لیے ہماری ملازمت کی تفصیل دیکھیں:
ہمارے پاس بہت کچھ ہے! Paidwork جابز پر تمام مختلف زمروں کو دریافت کریں۔
مزید ملازمتیں دریافت کریں۔
اس نوکری کے لیے ایک Paidwork ٹاسک دستیاب ہے۔ بھرتی کو چھوڑیں اور آج ہی کمانا شروع کریں!
انتظار نہ کریں، ابھی کمائیں!
اس نوکری کے لیے ایک Paidwork ٹاسک دستیاب ہے۔ بھرتی کو چھوڑیں اور آج ہی کمانا شروع کریں!
ابھی کمانا شروع کریں۔
