Medical Secretaries are employed by medical offices to represent other medical staff at the front desk and facilitate interactions with patients. Their role is to welcome incoming patients and guide them through the process of booking an appointment or checking in to meet with a Doctor or Nurse. Medical Secretaries perform basic clerical tasks like organizing medical records, preparing reports, processing paperwork, returning messages and updating patient accounts. They help with billing tasks, communicate with insurers and facilitate referrals or prescription requests. Medical Secretaries keep track of staff schedules to make sure someone is available to meet with scheduled patients.
Що робить Medical Secretary?
A Medical Secretary, or Medical Administrative Assistant, is responsible for handling administrative and clerical tasks at a hospital or clinic. Their duties include accepting calls from patients and either answering their questions or directing their call, coordinating appointments for patients based on Doctor availability and processing invoices and payments.
Обов'язки
Medical Secretary має бути в змозі виконувати різні обов'язки та відповідальність. Нижче наведено деякі обов'язки та відповідальність, які Medical Secretary повинен мати можливість виконувати:
Perform file system and database management
Take messages and manage a multi-line phone to handle calls
Process medical insurance claims and patient billing
Schedule staff meetings
Handle faxes and mail
Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails
Необхідні навички
Конкурентоздатний Medical Secretary матиме певні навички та кваліфікацію, зокрема:
Prior experience as a Medical Secretary or similar administrative role
Multitasking and organizational skills
Knowledge of medical coding, medical office procedures, regulations and medical terminology
Patience and discretion
Familiarity with the basics of bookkeeping
Experience working with EHRs, databases and word processing and spreadsheet software
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