A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.
Bir Host çeşitli görev ve sorumlulukları yerine getirebilmelidir. Bir Host'in yerine getirebilmesi gereken bazı görev ve sorumluluklar şunlardır:
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
Rekabetçi bir Host belirli becerilere ve yeterliliklere sahip olacaktır, bunlar şunlardır:
- High school diploma or GED
- Prior customer service experience in the hospitality industry
- Positive attitude and interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to stand for long periods of time
