Destek > Customer Service Associate
Customer Service Associate
Uzak
Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.
A Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Bir Customer Service Associate çeşitli görev ve sorumlulukları yerine getirebilmelidir. Bir Customer Service Associate'in yerine getirebilmesi gereken bazı görev ve sorumluluklar şunlardır:
- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in-person, through email or chat, over the phone or on social media
- Receiving orders, calculating charges and processing payments
Rekabetçi bir Customer Service Associate belirli becerilere ve yeterliliklere sahip olacaktır, bunlar şunlardır:
- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting
Customer Service Associate ile ilgili pozisyonlar için işe alım yapıyorsanız, benzer roller için iş tanımlarımıza bakın:
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