Collection Agent

Uzak

🚀 Administration

Typically, previous experience in customer service or in a call center is necessary to enter a Collection Agent career. Many employers have large teams of Collection Agents who hold positions of varying seniority. Entry-level positions usually require only 1 or 2 years of customer service experience. For senior roles that involve collecting large debts, supervising other agents or training new hires, 3-5 years of work history as a Collection Agent may be required.

Collection Agent ne işe yarar?

A Collection Agent, or Account Collector, seeks overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Sorumluluklar

Bir Collection Agent çeşitli görev ve sorumlulukları yerine getirebilmelidir. Bir Collection Agent'in yerine getirebilmesi gereken bazı görev ve sorumluluklar şunlardır:

Using computer software and databases to locate customers who have moved Discussing debts with customers and creating a payment plan that allows them to pay what they owe Collecting payments via credit card or direct debit via phone Negotiating settlements to accept a percentage of the debt Logging every contact attempt and the outcome of the contact Removing settled debts and deceased individuals from records Updating credit files when debts are satisfied Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled

İstenen yetenekler

Rekabetçi bir Collection Agent belirli becerilere ve yeterliliklere sahip olacaktır, bunlar şunlardır:

• Proficiency in the use of database and debt collection software to update records and interpret payment information • Research skills to locate customers and track down errors that may have led to inaccurate reporting of debts • Conflict resolution and negotiation skills to overcome obstacles to collecting payment • Multitasking skills to move from one case to another • Written communication skills to keep detailed, simple-to-understand notes about contacts • Oral communication skills to interact professionally with customers and coworkers • Customer service skills to handle objections and deal with distressed individuals • Extensive knowledge of laws related to collections and codes of ethics for Collection Agents

Benzer teklifler

Collection Agent ile ilgili pozisyonlar için işe alım yapıyorsanız, benzer roller için iş tanımlarımıza bakın:

Management Trainee