Satış > Automotive Service Writer
Automotive Service Writer
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An automotive service writer serves as the liaison between a technician team and customers. Automotive service writer job duties and responsibilities ensure that customers receive the best possible service and that technicians can focus on making necessary repairs. They handle everything from obtaining initial information from the customer to determining and communicating repair costs. In addition, they act as an advocate for customers, helping to eliminate unnecessary delays. Should complaints arise, the automotive service writer works to resolve them.
A thorough automotive service writer job description should outline the skills and qualifications needed to perform their job duties and responsibilities well.
Bir Automotive Service Writer çeşitli görev ve sorumlulukları yerine getirebilmelidir. Bir Automotive Service Writer'in yerine getirebilmesi gereken bazı görev ve sorumluluklar şunlardır:
- Promptly greeting customers who walk into the shop
- Listening to customers describe auto problems
- Asking follow-up questions to help diagnose issues
- Entering customer information into a database
- Tracking the progress of each job
- Compiling work estimates and communicating them to the customer
- Answering customers’ questions regarding the nature of repairs and their costs
- Billing the customer or accepting payment when the job is complete
Rekabetçi bir Automotive Service Writer belirli becerilere ve yeterliliklere sahip olacaktır, bunlar şunlardır:
- Strong listening skills to gather information from customers
- Effective interviewing skills to ask follow-up questions
- Thorough knowledge of automobiles to gather information and discuss vehicles with authority
- Verbal communication skills to explain complex technical problems in simple terms
- Familiarity with database software used for entering customer information
- Arithmetic ability to calculate the total cost of parts and labor when creating estimates
- Organizational skills to keep track of multiple jobs and manage estimates and other paperwork
Automotive Service Writer ile ilgili pozisyonlar için işe alım yapıyorsanız, benzer roller için iş tanımlarımıza bakın:
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