A Human Services professional, or Client Advocate, is responsible for assisting people having emotional, financial, mental, physical and social problems that put them at risk for negative outcomes. Their duties include providing peer counseling to clients, referring them to community resources and accompanying clients to treatment.
Human Services ควรจะสามารถปฏิบัติหน้าที่และความรับผิดชอบต่างๆ ได้ ต่อไปนี้คือหน้าที่และความรับผิดชอบบางส่วนที่ Human Services ควรจะสามารถดำเนินการได้:
- Providing transportation for clients to and from appointments
- Observing or supervising parent and child visits
- Providing direct care services and support to clients to ensure they are well fed, cared for, in good health and included in decisions
- Assisting in the planning and delivery of services and programs for youth, families, seniors, the homeless, volunteers and community groups
- Assessing individual and family needs, determining eligibility and identifying appropriate services
Human Services ที่มีความสามารถในการแข่งขันจะมีทักษะและคุณสมบัติบางประการ รวมถึง:
- Active listening: This is one of the most important skills required for working in Human Services. A worker must be able to listen to and understand each individual while assuring that person that they are there to help.
- Critical thinking: Rather than simply absorbing the needs and opinions of their clients, workers should take an objective overview of the situation in order to recommend the best course of action.
- Empathy: People working in Human Services must strive to truly understand and relate to each individual.
- Ability to set boundaries: Because workers may deal with emotional situations and difficult circumstances, they must set boundaries to avoid becoming personally involved with those they are helping.
