A Caseworker, or Welfare Worker, is responsible for helping adults, children and families find and obtain government resources like healthcare services, financial aid or counseling. Their duties include meeting with clients to identify their needs, using resources in the government, healthcare and financial service industries to offer assistance to their clients and communicating with their clients regularly.
Caseworker ควรจะสามารถปฏิบัติหน้าที่และความรับผิดชอบต่างๆ ได้ ต่อไปนี้คือหน้าที่และความรับผิดชอบบางส่วนที่ Caseworker ควรจะสามารถดำเนินการได้:
- Filing and maintaining case history reports
- Interviewing clients to assess their situational needs
- Determining which services and assistance are necessary
- Serving as a liaison between the client and social, financial, health and legal services
- Planning regular follow-ups to assess progress and additional needs
- Developing a plan of action to improve the client’s well-being
- Reviewing and modifying plans as circumstances change for the individual
Caseworker ที่มีความสามารถในการแข่งขันจะมีทักษะและคุณสมบัติบางประการ รวมถึง:
- Active listening, to better understand the needs of their client so they can create a plan of action
- Social context to understand the challenges and opportunities clients face
- Written and verbal communication to interface with government organizations, courts/probate officers and essentials services
- Critical thinking and decision making to plan the best course of action for their clients
- Problem solving to improve the well-being of their clients through advocacy
