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HR > Assistant Manager
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Assistant Manager

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Assistant Managers are usually employed in office, retail or food service environments to manage staff, organize schedules, troubleshoot equipment and respond to customer complaints or issues. Assistant Managers support the General Manager in making changes to office workflows, performing employee evaluations, developing and implementing store policies and planning marketing or promotional events. Their role is to improve workplace efficiency and keep staff satisfied by acting as an intermediary between upper-level management and entry-level roles who work directly with customers. They gather feedback from employees, managers and customers to make useful adjustments to company procedures.
Vad gör en Assistant Manager?
An Assistant Manager, or Associate Manager, is responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Ansvar
Ett -NAMN- bör kunna uppfylla olika plikter och ansvarsområden. Följande är några uppgifter och ansvarsområden som en Assistant Manager bör kunna utföra:
  • Schedule and coordinate meetings.
  • Conduct employee performance reviews.
  • Develop good customer relationships.
  • Participate in recruitment and dismissal processes.
  • Smooth out problems within the workplace.
  • Address employee and customer concerns.
  • Develop strategies for better workplace efficiency and goal achievement.
  • Email and phone correspondence.
Nödvändiga färdigheter
En konkurrenskraftig Assistant Manager kommer att ha vissa färdigheter och kvalifikationer, inklusive:
  • Excellent verbal communication, and the ability to convey important information clearly and effectively
  • Strong leadership and initiative
  • Excellent delegator and mediator
  • People person, able to provide excellent customer service
  • Quick decision-making and problem-solving abilities
  • Excellent time management
  • Responsible, goal oriented and organized
  • Strong attention to detail and able to multitask
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