Service Writers typically work for the automotive services industry in car dealerships or repair shops, but they also commonly work in the industrial or manufacturing industries. Their job is to act as a liaison between customers and service staff and ultimately advocate for customer needs. They may also be responsible for handling customer paperwork and maintaining accurate customer records.
Чем занимается Service Writer?
A Service Writer, or Automotive Service Writer, is responsible for assisting customers with their vehicle repair needs. Their duties include greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections and processing customer transactions upon completion of their vehicle repairs.
Обязанности
Service Writer должен уметь выполнять различные обязанности и ответственность. Ниже приведены некоторые обязанности и ответственность, которые Service Writer должен уметь выполнять:
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company’s products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Требуемые навыки
Конкурентоспособный Service Writer будет обладать определенными навыками и квалификацией, включая:
High school diploma or equivalent
Excellent customer service skills
Patient disposition and ability to resolve conflicts
Problem-solving and listening skills
Knowledgeable in computer applications and industry-specific software
Basic accounting skills and knowledge of electronic payment systems
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