Hotel Managers typically work for hotels, inns, motels and other types of accommodation to provide leadership to daily operations. They coordinate with the Hotel Owner and upper management personnel to implement customer service policies and other procedures for employees to follow. Their job is to create work schedules for hotel employees to ensure that the facility always has the correct number of Front Desk Assistants, Maids, Chefs, Kitchen Aides and Bellhops on staff to maintain operations. They may also be responsible for coming up with marketing initiatives and events to attract business.
Чем занимается Hotel Manager?
A Hotel Manager, or Hotel General Manager, is responsible for overseeing the successful operations of a lodging facility to ensure guest satisfaction and enhance the facility’s reputation among travelers. Their duties include hiring and training employees, managing budgets for items like cleaning supplies, appliances and furniture and engaging with guests to resolve issues with their rooms.
Обязанности
Hotel Manager должен уметь выполнять различные обязанности и ответственность. Ниже приведены некоторые обязанности и ответственность, которые Hotel Manager должен уметь выполнять:
Greet and register guests
Inspect the grounds, public areas and guest rooms for appearance and cleanliness
Ensure company standards for housekeeping, decor and guest services are met
Answer guest questions about hotel services and policies
Keep track of the hotel’s financials
Interview, hire, train and terminate staff
Требуемые навыки
Конкурентоспособный Hotel Manager будет обладать определенными навыками и квалификацией, включая:
Ability to lead a large group
Attention to detail
Ability to work in a fast-paced, high-stress environment
Excellent written and verbal communication
Knowledge of all hotel operating procedures
Critical-thinking and problem-solving skills
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