A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
A Scheduler ar trebui să poată îndeplini diverse sarcini și responsabilități. Următoarele sunt câteva îndatoriri și responsabilități pe care Scheduler ar trebui să le poată îndeplini:
- Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
- Scheduling appointments for patient consultations, procedures and visits with medical personnel
- Liaise and coordinate with health care professionals about schedules, patients and any changes
- Accept and submit insurance claims and payment, as well as perform billing duties
- Resolve scheduling conflicts as they occur
Un competitiv Scheduler va avea anumite abilități și calificări, inclusiv:
- High school diploma or GED
- Excellent communication and organization skills
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
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