A Greeter, or Host/Hostess Greeter, is responsible for welcoming guests, customers and visitors as they enter various establishments. Their duties include directing patrons to their seats, directing customers to products in grocery stores and retail establishments and advising customers on store promotions.
A Greeter ar trebui să poată îndeplini diverse sarcini și responsabilități. Următoarele sunt câteva îndatoriri și responsabilități pe care Greeter ar trebui să le poată îndeplini:
- Holding doors open for incoming guests
- Directing customer complaints to upper management and supervisory personnel
- Handing out promotional materials and coupons to customers as they enter retail establishments or grocery stores
- Offering free samples to incoming customers
- Ensuring all entering guests meet security requirements when applicable
Un competitiv Greeter va avea anumite abilități și calificări, inclusiv:
- Good interpersonal skills
- Customer service skills
- Strong communication skills
- Ability to sit or stand for extended periods of time when working in entrances
- Ability to exhibit empathy when dealing with upset customers
- Strong multitasking skills
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