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Front Desk Agent
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Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Front Desk Agents are typically the first face guests see when they arrive at the hotel. They welcome visitors, assign rooms according to guests’ preferences and provide additional information about the hotel and its amenities. They’ll also collaborate with the housekeeping staff to ensure the rooms are cleaned, organized and furnished prior to guests’ arrival. Front Desk Agents also update hotel records of payments and bookings.
Front Desk Agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.
A Front Desk Agent ar trebui să poată îndeplini diverse sarcini și responsabilități. Următoarele sunt câteva îndatoriri și responsabilități pe care Front Desk Agent ar trebui să le poată îndeplini:
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
Un competitiv Front Desk Agent va avea anumite abilități și calificări, inclusiv:
- High school diploma or GED
- At least two years of customer service experience
- One year of front desk experience in the hospitality industry
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with resort check-in software
- Friendly and welcoming demeanor
Dacă recrutați pentru posturi legate de un Front Desk Agent, consultați fișele noastre de post pentru roluri similare:
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