Porter

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Porters typically work for cruise ships, hotels, or motels to help customers check-in and out of their rooms. They work closely with other staff members to ensure that their guests receive top-tier customer service during their stay. Their job is to greet guests upon arrival, open and close doors for guests and place luggage on baggage carts, and assist in storing them before a guest’s required check-in time. They may also be responsible for acting as a Valet to park or retrieve their guest’s vehicles.

O que faz um Porter?

A Porter, or Day Porter, is responsible for assisting guests in making sure they have a pleasant stay at various hospitality establishments. Their duties include answering guest questions about their facility, helping guests with their maneuver their luggage to and from their vehicle and coordinating with other staff to ensure guest safety.

Responsabilidades

Um Porter deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Porter deve ser capaz de desempenhar:

Assist guests and passengers, offering answers to questions and running their errands when working at hotels and motels or cruise ships.
Carry luggage of the departing guests or travelers to the hotel’s lobby or cruise ship’s departure area.
Ensure that travelers or guests staying at the cruise ship or hotel leave safely during an evacuation.
Assist front desk staff with answering calls and making any necessary transfers to the appropriate people.
Assist the customer service crew to set up any upcoming events and update any signs.
Park guests’ vehicles in some instances and retrieve them when the need arises.

Habilidades necessárias

Um Porter competitivo terá determinadas competências e qualificações, incluindo: