A Hotel Receptionist is often the first person guests interact with when they enter a hotel. Hotel Receptionists greet guests, handle room reservations and transfer incoming phone calls to guests’ rooms and suites. They assign room keys and key cards to incoming guests, as well as log the keys and coordinate room numbers in the hotel’s database. In smaller hotels and establishments with limited staff, Hotel Receptionist job duties may also include preparing the hotel’s self-serve continental breakfast area, providing guests with fresh towels and linens and ensuring the hotel lobby remains clean and orderly.
O que faz um Hotel Receptionist?
A Hotel Receptionist, or Hotel Front Desk Clerk, is an individual who works in the reception area of a hotel or motel. Their job duties include scheduling guest reservations, assisting guests with checking in and out of the hotel and handling various administrative tasks, such as creating invoices and maintaining guest records.
Responsabilidades
Um Hotel Receptionist deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Hotel Receptionist deve ser capaz de desempenhar:
Answering incoming telephone calls from prospective and existing guests
Assisting guests with hotel reservations
Assigning rooms and suites to guests
Processing credit card transactions for lodging, room service and other hotel costs
Transferring phone calls to guest rooms
Providing guests with wake-up phone calls
Habilidades necessárias
Um Hotel Receptionist competitivo terá determinadas competências e qualificações, incluindo:
General computer knowledge
Pleasant demeanor when interacting with hotel guests
Good communication skills
Organizational skills
Ability to multitask
Willingness to learn hotel computer system/software
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