Hosts work at sit-down restaurants ranging from casual family diners to fine dining establishments to make customers feel welcomed and provide attentive service from the moment a customer enters the dining room. They are also in charge of fairly assigning tables to waitstaff so that servers can split the workload fairly and get a fair opportunity to earn tips during their shift. Hosts lead guests to their tables, manage reservations and communicate with front of house staff about when they have a new party in their section. Hosts support bussers in clearing tables, wiping down menus and organizing silverware.
O que faz um Host?
A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.
Responsabilidades
Um Host deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Host deve ser capaz de desempenhar:
Greeting customers as they walk into the restaurant
Helping guests with reservations and guiding them to their table
Giving guests accurate wait time estimates and seating them in the waiting area
Providing customers with menus and answering any initial questions they may have
Optimizing seating at different tables to ensure even workload for wait staff
Answering phones and scheduling reservations with large parties
Habilidades necessárias
Um Host competitivo terá determinadas competências e qualificações, incluindo:
High school diploma or GED
Prior customer service experience in the hospitality industry
Positive attitude and interpersonal skills
Good communication skills and phone etiquette
Flexibility when working alternating shifts
Ability to stand for long periods of time
Ofertas semelhantes
Se está a recrutar para cargos relacionados com Host, consulte as nossas descrições de cargos para cargos semelhantes:
