Customer Service Associates typically work for corporations as a member of the customer service department. They work closely with customer service personnel and members of the sales team to determine the best methods for revenue retention and customer loyalty. Their job is to help customers purchase products, troubleshoot problems and receive refunds for defective products. They may also be responsible for learning about new products and services to best assist customers with questions or concerns.
O que faz um Customer Service Associate?
A Customer Service Associate, or Customer Retention Associate, is responsible for helping customers with questions or concerns regarding company products and services. Their duties include communicating with customers in-person, over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies.
Responsabilidades
Um Customer Service Associate deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Customer Service Associate deve ser capaz de desempenhar:
Listening to customers’ concerns and handling complaints and returns
Giving detailed explanations of services or products
Working with a sales team to create better methods to address customer complaints
Reviewing customer accounts and transactions while resolving issues
Communicating with customers in-person, through email or chat, over the phone or on social media
Receiving orders, calculating charges and processing payments
Habilidades necessárias
Um Customer Service Associate competitivo terá determinadas competências e qualificações, incluindo:
Great communication abilities, including written and verbal communication
Patience, empathy and professionalism
Good problem-solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other software
Effective time management, prioritization and multitasking skills
Ability to work in a team setting
Ofertas semelhantes
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