Computer Technicians typically work for corporations within the IT department to set up, maintain and repair computer systems for employees across departments. They work closely with other IT personnel to troubleshoot hardware problems and install new equipment. Their job is to use their knowledge of computers to ensure that company employees have up-to-date hardware and software to complete their jobs properly. They may also be responsible for helping company employees learn how to use software programs and hardware.
O que faz um Computer Technician?
A Computer Technician, or Computer Support Technician, is responsible for maintaining computer systems within a business setting. Their duties include installing computers, routers and other hardware, updating or repairing existing systems and troubleshooting problems with hardware.
Responsabilidades
Um Computer Technician deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Computer Technician deve ser capaz de desempenhar:
Paying close attention to the user’s description of their computer problem and asking questions to identify the problem and determine how to solve it
Training users on how the use of new hardware or software
Testing and evaluating the organization’s computer network
Troubleshooting network problems and individual user hardware or software problems
Setting up or repairing computer hardware and other associated devices such as printers and scanners
Habilidades necessárias
Um Computer Technician competitivo terá determinadas competências e qualificações, incluindo:
Communication skills
Listening skills
Customer service skills
Problem-solving skills
Analytical skills
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