Client Services Managers typically work for corporations across a variety of industries, including healthcare, manufacturing, retail and marketing, to ensure a steady stream of clients for their company. They maintain expert knowledge of new products, services or campaigns within the company to provide clients with insightful information that persuades them to renew contracts and make purchases. Their job is to coordinate with the sales, marketing and customer service departments to advocate for client needs and provide valuable information about their buying habits.
O que faz um Client Services Manager?
A Client Services Manager, or a Customer Services Manager, is responsible for maintaining professional relationships with clients to support company revenue and outreach. Their duties include contacting existing clients to discuss new products or services, renewing client contracts to guarantee company revenue and researching new leads to onboard clients.
Responsabilidades
Um Client Services Manager deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Client Services Manager deve ser capaz de desempenhar:
Provide outstanding customer service to clients
Manage a staff of Client Services Representatives
Enlist support from the marketing team to reach new clients
Create and maintain a client communication platform
Promote cross-departmental communication
Habilidades necessárias
Um Client Services Manager competitivo terá determinadas competências e qualificações, incluindo:
Strong verbal and written communication skills
Well-versed in sales strategies and prepared to recruit new clients
Organization skills
Excellent management skills
Prioritization and delegation skills
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