Bank Tellers are professionals who provide excellent service to bank customers. They perform a number of duties, including handling routine tasks, such as accepting deposits, processing payments and disbursing withdrawals to customers. Bank Tellers handle customer inquiries and requests and make recommendations on services and products offered by the bank. They also perform basic customer service tasks, such as answering phones and forwarding customer requests to Bank Managers.
O que faz um Bank Teller?
A Bank Teller, or Bank Clerk, helps customers with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.
Responsabilidades
Um Bank Teller deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Bank Teller deve ser capaz de desempenhar:
Recording transactions, which involves logging checks and preparing transaction reports
Counting and packaging currency
Reconciling cash drawers
Opening new accounts and helping with loan applications
Exchanging foreign currency
Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
Keeping customers’ personal information confidential
Communicating with other bank team members
Habilidades necessárias
Um Bank Teller competitivo terá determinadas competências e qualificações, incluindo:
Written and oral communication skills to handle inquiries and keep accurate records
Organization skills to keep their workstations and drawers tidy and easily accessible
Time-management skills to complete assigned duties during a work shift
Teamwork skills to assist other Tellers and bank personnel as needed
Multitasking skills to quickly shift from transaction to transaction
Arithmetic skills to count money accurately
Computer literacy to access account information and process transactions
Working knowledge of bank policies regarding topics such as filing suspicious activity reports and customer identification
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