A Bakery Clerk serves as the front line for a bakery or bakery department. They’re usually the first person a customer encounters at the counter. As a result, they are a major influence on the customer’s first impression of your store. By delivering exceptional service, they can help ensure customer satisfaction and drive customer loyalty and word-of-mouth referrals. A Bakery Clerk helps to ensure food safety through their cleaning-related duties and impacts product quality through careful packaging and assisting with preparation.
O que faz um Bakery Clerk?
A Bakery Clerk, or Bakery Representative, plays an important role in the operations of standalone bakery retail stores and the bakery departments of grocery stores. Their duties include serving customers, packaging items and assisting with food preparation.
Responsabilidades
Um Bakery Clerk deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Bakery Clerk deve ser capaz de desempenhar:
Greeting customers and offering assistance
Answering questions and recommending products to customers
Weighing and counting baked goods selected by customers and then assigning a price
Packaging purchased baked goods in boxes and bags
Completing sales transactions
Cleaning the bakery sales counter, display case, food prep and kitchen areas
Assisting with baking tasks like mixing dough or checking ovens as needed
Decorating cupcakes, cakes, cookies and other baked goods as needed
Habilidades necessárias
Um Bakery Clerk competitivo terá determinadas competências e qualificações, incluindo:
Interpersonal skills to ensure positive interactions with customers and coworkers
Oral communication skills to answer questions clearly and concisely
Customer service skills to handle customer concerns and complaints in a professional manner
Ability to remain upright for most of the shift
Multitasking skills to serve customers efficiently during busy periods
Attentiveness to detail to ensure that food items are prepared and packaged correctly
Computer skills to operate pricing systems and process customer payments
Knowledge of food service health and safety standards
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