An Automotive Sales Consultant sells vehicles on behalf of a dealership or car lot and tries to persuade visiting customers of the benefits of buying or financing one of their vehicles. This is their most fundamental task, and almost everything else flows from it. Auto Sales Consultants try to convince customers to consider a purchase or lease by offering them test drives, explaining vehicle benefits and clarifying financing options. They also process the paperwork and legal requirements of finalizing a sale or a loan contract for buyers.
O que faz um Automotive Sales Consultant?
An Automotive Sales Consultant, also known as an Automotive Salesperson or Auto Sales Representative, sells cars, trucks and other vehicles to commercial, government and private clients. The responsibilities of Auto Sales Consultants include communicating with customers, discussing their needs, persuading them to buy the right vehicle for these needs and promoting sales offers as they arise. These consultants also give potential customers test drives and coordinate financing.
Responsabilidades
Um Automotive Sales Consultant deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Automotive Sales Consultant deve ser capaz de desempenhar:
Meeting and greeting customers who enter the sales lot or dealership in a welcoming and helpful way
Answering general and detailed questions about particular vehicles and the financial aspects of buying them
Helping customers become familiar with the cars they’re interested in by offering test drives and explaining technical details and specific legal or financial requirements
Helping customers sort out and process their financing and purchase options based on their specific situation
Persuading customers to buy a vehicle in a way that leaves them feeling good about their choice
Making sure the cars on display are in good order and well cared for
Habilidades necessárias
Um Automotive Sales Consultant competitivo terá determinadas competências e qualificações, incluindo:
Strong knowledge of sales and persuasion techniques coupled with excellent knowledge of the products
Superb communication and customer attention skills that help build rapport and persuade
Intuition about customer desires and practical needs
Strong knowledge about their industry and the general requirements of different customer types (commercial versus personal, for example)
Precise written communication abilities for forming contracts and agreements
Strong negotiation skills for managing the back and forth of a sale agreement on expensive products
Solid experience with writing sales contracts, handling transactions and organizing sale financing
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