Assistant General Managers work across all types of industries, including in retail stores, restaurants, offices, manufacturing plants, warehouses and call centers. In all these cases, they work to support the business in achieving its goals while helping to ensure a strong staff, high employee morale and positive team culture. They must have a good understanding of the overall processes within the industry and the needs of the business so they can provide this support. Often, Assistant General Managers act in a direct leadership position over team leads or shift managers, providing guidance so these supervisors can appropriately oversee work in their own areas.
O que faz um Assistant General Manager?
An Assistant General Manager, or Assistant Operations Manager, supports leadership teams in directing day-to-day operations for a business and provides ongoing support to teams and staff. Their duties include scheduling people and tasks, assisting with coaching and training and directly overseeing staff and process performance.
Responsabilidades
Um Assistant General Manager deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Assistant General Manager deve ser capaz de desempenhar:
Helping to hire, train and coach staff
Handling procurement processes, such as ordering necessary supplies or merchandise
Creating and managing work schedules, including schedules for team members to ensure appropriate coverage as well as process schedules
Providing support to leadership with operational tasks such as budgeting or strategic planning
Delegating tasks appropriately to balance team member workloads while supporting business goals
Habilidades necessárias
Um Assistant General Manager competitivo terá determinadas competências e qualificações, incluindo:
Proven leadership skills and experience
A track record of driving team and process accomplishments or solving problems for organizations
Excellent communication skills, including written and verbal communication and presentation skills
Experience with resource, team and time management
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