An Account Representative, or Client Account Coordinator, is someone who acts as the point of contact between their company and their clients. The main responsibilities of an Account Representative are often answering any questions a client has, helping to renew contracts, and updating clients on any new products or company programs.
O que faz um Account Representative?
An Account Representative, or Client Account Coordinator, is someone who acts as the point of contact between their company and their clients. The main responsibilities of an Account Representative are often answering any questions a client has, helping to renew contracts, and updating clients on any new products or company programs.
Responsabilidades
Um Account Representative deve ser capaz de cumprir vários deveres e responsabilidades. A seguir apresentam-se alguns deveres e responsabilidades que um Account Representative deve ser capaz de desempenhar:
Clearly communicating company values and updating clients on any new products, programs, or marketing initiatives
Consistently achieving monthly or quarterly targets
Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings
Accessing company CRM systems to access analytics about customers and contracts to create reports for senior leadership
Onboarding new clients to help them understand the full suite of company products, programs, and services
Acting as the point of contact if clients have any issues and helping them work through problems
Habilidades necessárias
Um Account Representative competitivo terá determinadas competências e qualificações, incluindo:
Ability to work independently and as part of a team
Excellent organizational and time management skills
Excellent interpersonal, oral, and written communication skills
Experience writing and delivering communications to other departments
Ability to work with little supervision and the ability to take initiative
Strong attention to detail
Ability to build long-lasting and meaningful relationships with clients
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