Waiters typically work for restaurants and other food establishments to interact with diners and provide them with their meals in a timely manner. They work closely with other waiters and restaurant staff to take orders, give diners menu recommendations and check on them throughout service. Their job is to use a notepad or tablet device to record orders and communicate those orders to the kitchen. They may also be responsible for cleaning tables after diners leave and communicating with the kitchen about diner requests.
O que um Waiter/Waitress faz?
A Waiter/Waitress is responsible for ensuring diners have a positive experience at food establishments by exhibiting excellent customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables.
Responsabilidades
Um Waiter/Waitress deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Waiter/Waitress deve ser capaz de executar:
Greeting guests and taking drink and food orders
Staying attentive to the needs of guests in the dining area
Delivering food from the kitchen to the guests
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
Following health code standards with regards to the handling of food
Habilidades necessárias
Um Waiter/Waitress competitivo terá certas habilidades e qualificações, incluindo:
Minimum age requirements: In some states, Waiters must meet a minimum age requirement to serve alcohol in an eating establishment.
Customer service skills: Before anything else, Waiters are customer service professionals. People entering this field should develop skills that help them work with the public.
Physical ability: Due to the demands of the job, Waiters should have the physical ability to stand for long periods of time and lift trays of food, racks of cups and other objects that might be a part of daily duties.
Critical thinking and time management: Waiters have to work well under pressure. For instance, when the restaurant is very busy and the sous chefs are backed up on tickets, servers may need to use their critical thinking and time management skills to assist with quality assurance in the kitchen while keeping guests happy and refreshed.
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