Waiters typically work for restaurants and other food establishments to interact with diners and provide them with their meals in a timely manner. They work closely with other Waiters and restaurant staff to take orders, give diners menu recommendations and check on them throughout service. Their job is to use a notepad or tablet device to record orders and communicate those orders to the kitchen. They may also be responsible for cleaning tables after diners leave and communicating with the kitchen about diner requests.
O que um Waiter faz?
A Waiter, or Restaurant Server, is responsible for ensuring diners have a positive experience at food establishments by exhibiting excellent customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables.
Responsabilidades
Um Waiter deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Waiter deve ser capaz de executar:
Taking orders from customers
Answering questions about menu items, food sensitivities and food substitutions
Giving customers suggestions for food and drinks and telling them about any special menu items
Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
Communicating with customers to ensure satisfaction and resolve any complaints
Cleaning tables after customers have finished their meals
Habilidades necessárias
Um Waiter competitivo terá certas habilidades e qualificações, incluindo:
Effective communication and active listening skills for conversing with guests
Knowledge of federal, state and local laws dealing with the consumption of alcohol
Impeccable customer service skills and social perceptiveness
Ability to evaluate customer satisfaction and responsiveness
Accountability in processing customer payments
Strong time management and organizational skills
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