Virtual Assistants typically work for corporations from a remote area, enabling them to complete their job duties at home. They work closely with company employees using email, phone or video chat technologies to enter data into spreadsheets or update office calendars. Their job is to answer customer phone calls and oversee transfers, create memos or newsletters and assist with planning travel details. They may also be responsible for helping their employers maintain social networking platforms or customer support channels.
O que um Virtual Assistant faz?
A Virtual Assistant, or Virtual Administrative Assistant, is responsible for providing remote assistance to business management professionals. Their duties include conducting research and organizing data, interacting with customers or clients on their employer’s behalf and performing additional clerical duties like updating calendars or sorting documents.
Responsabilidades
Um Virtual Assistant deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Virtual Assistant deve ser capaz de executar:
Answer emails and phone calls from customers.
Make travel arrangements.
Schedule appointments.
Make cold calls to generate leads from a provided spreadsheet.
Create content to post on the company’s social media channels.
Conduct online research to find address and contact details for a given list of companies.
Habilidades necessárias
Um Virtual Assistant competitivo terá certas habilidades e qualificações, incluindo:
High school diploma or GED
Bachelor’s degree preferred in some roles
Over three years of experience in a Virtual Assistant role
Familiarity with latest workplace technologies, including VoIP, online calendars and desktop sharing
Working knowledge of spreadsheet and word-processing program
Excellent multitasking, time management and organizational skills
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