Whether employed by a travel agency or a hospitality business, a Travel Agent directly contributes to the success of an organization. By executing their assigned duties and responsibilities well, they provide exceptional service to clients to increase customer loyalty, boost customer satisfaction rates and encourage word-of-mouth referrals. Through cross-selling and education, they encourage clients to book transportation tickets, events tickets, accommodations, dining reservations, cruises, tours, spa appointments and activities. In the process, they may generate sales or commissions for their employers and impact the organizations’ bottom lines positively.
O que um Travel Agent faz?
A Travel Agent, or Travel Manager, is responsible for helping individuals and businesses plan for work and personal travel. Their duties include advising clients on the features of various travel destinations, creating itineraries for dining, transportation, sightseeing and recreation and booking transportation tickets, activities, vehicle rentals and hotel accommodations.
Responsabilidades
Um Travel Agent deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Travel Agent deve ser capaz de executar:
Offering clients advice about travel destinations
Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets
Researching fares and rates to find the best deals on transportation, dining, accommodations and activities
Educating clients about safety and security while traveling
Determining necessary immunizations and travel documents
Creating day-by-day itineraries personalized based on clients’ ages, interests, preferences and budgets
Habilidades necessárias
Um Travel Agent competitivo terá certas habilidades e qualificações, incluindo:
Extensive knowledge of US and foreign travel destinations
Research skills to gather rates and compile lists of restaurants, sights and activities for clients
Customer service skills to fully meet clients’ needs
Organizational skills to manage paperwork for multiple clients
Problem-solving skills to address issues that arise before and during clients’ trips
Computer skills in using e-mail, word processing, spreadsheet, customer relationship management and other types of software
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