Shift Managers usually work in industries with a shift-based scheduling system such as food service or retail to provide hands-on supervision of employees when the Store Manager or Restaurant Manager is unavailable. Some Shift Managers also serve a role on the floor with their coworkers but have more supervisory authority, giving them the decision-making power to respond to customer complaints or decide disputes between employees. They make sure that their team is meeting benchmarks for success and take care of employee absences, issues with equipment and closing or opening tasks.
O que um Shift Manager faz?
A Shift Manager, or Shift Lead, is responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift. Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service.
Responsabilidades
Um Shift Manager deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Shift Manager deve ser capaz de executar:
Assigning team members with tasks to be completed each shift
Setting performance metrics for team members and work with team members to ensure all metrics are met
Properly resolving problems and troubleshooting issues as they arise without the direction of management
Managing multiple projects as well as staff members
Reporting to the assistant or general manager and meeting with management to review goals and metrics
Maintaining a work environment that meets company, state and federal safety and employment guidelines
Habilidades necessárias
Um Shift Manager competitivo terá certas habilidades e qualificações, incluindo:
5+ years of industry experience
3+ years of managerial or supervisory experience
Strong interpersonal and verbal communication skills
Knowledge of required company software and tools
Associate’s or bachelor’s degree in business administration or related field preferred
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