Schedulers are in-house employees who primarily work in healthcare facilities booking patient appointments. They may also operate in other industries, making appointments for employees or other business professionals. When working in the medical field, Schedulers will handle all of the patient’s appointments, like consultations, routine check-ups and procedures.
O que um Scheduler faz?
A Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.
Responsabilidades
Um Scheduler deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Scheduler deve ser capaz de executar:
Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
Scheduling appointments for patient consultations, procedures and visits with medical personnel
Liaise and coordinate with health care professionals about schedules, patients and any changes
Accept and submit insurance claims and payment, as well as perform billing duties
Resolve scheduling conflicts as they occur
Habilidades necessárias
Um Scheduler competitivo terá certas habilidades e qualificações, incluindo:
High school diploma or GED
Excellent communication and organization skills
Clerical or administrative experience a plus
Knowledge of health care terminology helpful
Basic computer program knowledge
Ofertas semelhantes
Se você estiver recrutando para posições relacionadas a um Scheduler, veja nossas descrições de cargo para funções semelhantes:
