Positioned between sales management and the Sales Associates, the Sales Lead serves both groups to support the company’s overall sales. They work in all types of sales environments, from retail stores to business-to-business (B2B) companies. The settings and products being sold might differ, but the job of a Sales Lead is to supervise and lead the Sales Associates to help increase sales. They do this through recruiting and training new employees, being a resource for all sales staff and supporting them while they interact with customers. While Sales Leads might not spend a lot of time selling, they need strong sales skills to mentor their sales team. They also support the management team by offering insight, enforcing the policies they create and completing tasks assigned by the managers.
O que um Sales Lead faz?
The Sales Lead is a key member of the sales team who mentors the Sales Reps and supports management.
Responsabilidades
Um Sales Lead deve ser capaz de cumprir vários deveres e responsabilidades. A seguir estão alguns deveres e responsabilidades que um Sales Lead deve ser capaz de executar:
Training new members of the sales team
Setting sales quotas
Monitoring sales performance and addressing issues when necessary
Addressing customer service issues that need to be escalated
Supporting the sales management team as needed
Habilidades necessárias
Um Sales Lead competitivo terá certas habilidades e qualificações, incluindo:
Strong communication skills for interactions with customers and sales staff
Strategic planning
Familiarity with effective sales strategies
Inspirational attitude and ability to create a motivating environment
Ability to train others effectively
Customer service skills, including how to handle upset customers
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